bd bagee's Privacy Policy

This privacy policy ("Policy") applies to all services, websites, and mobile applications of the bd bagee platform. When you create an account on bd bagee, use our services, or contact us, you consent to the collection and use of your information in the manner described in this policy.

Please read this policy carefully before using our platform. bd bagee's Terms and Conditions and this privacy policy together form the agreement between you and us. If you have any questions, please contact our support team.

This policy has been prepared with Bangladeshi users in mind and follows applicable data protection guidelines in Bangladesh. We do not knowingly collect information from anyone under the age of 21.

bd bagee collects user information at various stages. The purpose of this collection is to ensure a secure, effective, and personalised service. Below is a breakdown of the types of information collected.

2.1 Registration and Identity Verification Information

Information you are required to provide when creating an account:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID card or passport number (where identity verification is required)
• Username and password

2.2 Financial Transaction Information

When making deposits and withdrawals through bKash, Nagad, or Rocket, the transaction ID, amount, and time are recorded. We never collect or store your mobile banking PIN or password.

2.3 Usage Information and Device Data

When you use the bd bagee platform, the following information is collected automatically:

• IP address and device type
• Browser version and operating system
• Page visit history and session duration
• Game play history and betting records
• Information collected from cookies and similar tracking technologies

2.4 Communication Information

When you contact us through live chat support or email, records of those conversations are retained to improve the quality of our service.

bd bagee uses collected information only for specific, legitimate, and clearly stated purposes. This information is needed for the following:

• Account creation, identity verification, and secure login management
• Processing deposits, withdrawals, and bonuses
• Preventing fraud and unauthorised access
• Preventing persons under 21 from using the platform
• Personalising services and bonus offers based on your preferences
• Providing 24/7 customer support in both Bengali and English
• Identifying and resolving technical issues on the platform
• Implementing responsible gambling guidelines

We do not sell your information to third parties. However, for specific services — such as payment processing — necessary information may be shared with trusted technology partners, who are also required to follow the same privacy standards.

Cookies and similar technologies are used on the bd bagee website. These are small data files stored in your browser that help improve the functionality of the site.

Cookies can be controlled or deleted from your browser settings. However, disabling certain essential cookies may limit the functionality of the platform.

bd bagee places the highest importance on the security of your personal information. The platform uses SSL encryption technology, which keeps all data transmitted between your device and our servers secure.

Our security framework includes:

• All data transfers secured with 256-bit SSL/TLS encryption
• Passwords stored using a one-way hashing algorithm — we cannot read your password ourselves
• Automatic alerts for unusual logins or transactions
• Third-party security audits and regular vulnerability testing
• Server access strictly controlled — limited to authorised staff only

However, no method on the internet is 100% secure. You also play an important role in keeping your account safe — use a strong password and do not share your login details with anyone. For more on responsible use, read our Responsible Gaming Guidelines.

bd bagee does not sell or rent your personal information under any circumstances. Limited information may be shared in the following specific situations:

6.1 Service Providers

Trusted third parties are engaged for payment processing, technology infrastructure, and customer service. These organisations operate under strict confidentiality agreements and may only use information for the specified purpose.

6.2 Legal Obligations

If a Bangladeshi court or government authority issues a lawful order, bd bagee is required to provide the necessary information in compliance with applicable law. In such cases, we follow a policy of providing only the minimum information required.

6.3 Fraud Prevention

If cooperation is required in investigations relating to financial fraud, identity theft, or money laundering, specific information may be shared with the relevant authorities.

6.4 Business Changes

In the event of a business merger or acquisition, user information may be transferred — however, the new entity must maintain the same privacy standards, and users will be notified in advance.

bd bagee does not retain your information longer than necessary. Different retention policies apply to different types of information:

• Account information: for as long as the account is active, and for at least five years after closure (for financial and legal purposes)
• Transaction records: in accordance with applicable legal requirements in Bangladesh, generally five to seven years
• Customer service conversations: up to two years after resolution
• Analytics data (anonymous): up to two years, after which it is permanently deleted

Once the specified period has passed, information is securely deleted or anonymised so that no individual can be identified from it.

bd bagee believes you should have full control over your own information. You have the following rights:

8.1 Right to Access and Correct Information

You can view your information and correct any inaccuracies from your account settings at any time. Your profile page allows you to update your name, email, and mobile number.

8.2 Right to Delete Information

You may request that your account be closed. However, due to legal obligations, certain information may be required to be retained for a specified period — as described in Section 7.

8.3 Right to Object to Processing

You may object at any time to the use of your information for marketing communications. Let us know by email or live chat and action will be taken promptly.

8.4 Right to Data Portability

You may request a copy of the information stored in your account in a machine-readable format. Requests will be acted upon within 30 business days of receipt.

To exercise these rights, please contact our support team. To learn more about us, visit our About Us page.

bd bagee strictly does not allow anyone under the age of 21 to use the platform. Age verification during registration is mandatory. If we become aware that a minor has created an account, that account will be closed immediately and all information will be deleted.

If you believe that a minor is using this platform, please inform us immediately.

bd bagee reserves the right to amend or revise this privacy policy as needed. For significant changes:

• Registered users will be informed by email or platform notification
• The date of the update will be clearly stated at the top of the page
• Users will be given sufficient time before changes take effect

Continued use of the platform after changes have been made will be taken as your acceptance of the new policy. If you do not agree to the changes, you may request that your account be closed.

If you have any questions or feedback about this policy, you can find answers to common questions on our FAQ page or contact our support team directly.

For any privacy-related questions, requests to correct information, or complaints, please contact us through the channels below. Our team is available seven days a week, twenty-four hours a day, to assist in Bengali and English.